Terms, Conditions and Guidelines
Who can rent our cars?
Everyone who
– has a valid driver’s license for at least 2 years
– (when less than 2 years, contact us for possibilities)
and which driver’s license has been given out by a country that has agreed to – or has a ratification of the Vienna Convention on Road Traffic – 1968.
However: When your driver’s license is NOT a card format but an older model (f.i. a pink linen 3-pages one) then it must come with an official translation or with an IDP (International Driving Permit – also known as International Driver’s License).
What do I need to rent a car from Horizon?
– Permanent address in any country, Valid ID-card or passport, valid drivers license
– When living in Bulgaria, we need the full address: Street, Block (or house-)number, Entrance, Floor and apartment number, so, not just only Street and Block. Still we also need your home address in your country when driving with a foreign ID or Driver’s License.
What is included in the price?
– unlimited kilometers *
– Up to 2 extra drivers
–> 1-day rental max. 2 drivers
–> 2-day rentals max 3 drivers
– Road Tax and Vignet
– Full Casco Insurance with full Waiver (No own risc)
– Road Assistance
– Airport Charge (if applicable)
– Our excellent service and smile
* With cross-border there is a limit of 300km/day.
What is excluded?
Any damage when:
– caused deliberate or by misbehavior or reckless driving of the renter
– after using alcohol of drugs
– another driver, not on the rental agreement, was driving the car
– damage caused by driving (off-road) on rough terrain and/or unpaved roads
but also
– Damage to the interior of the car
– (Traffic -) fines
– Loss of keys or documents
In case of Theft:
– the car was not locked
– the alarm was not activated
– documents were left in the car
– you can’t provide the key
Please Note:
After an accident you will always need call the Traffic Police and have a written document by them. When this document is not present all damage will be at your own expenses.!!
When the car comes back very dirty inside an extra charge for extra cleaning can be in place.
Payments:
Short-term rentals (1 – 15 days): can be paid
– into our account and must be received before the start of the rental.
– in our office, both in cash but also with (almost) any debit-/creditcard in our office.
(Due to the cost of CC we prefer debit card.)
Longer-term rentals (16 – 30/31 days): can be paid
– into our account and must be received before the start of the rental.
– in our office,
– in cash but also with
– (almost) any debit card. No surcharge
– (almost) any Credit card, surcharge may apply
Long-term rentals (30+ days): can be paid
Days until the end of the month
– into our account and must be received before the start of the rental.
– in our office,
– in cash but also with
– (almost) any debit card. No surcharge
– (almost) any Credit card, surcharge may apply
From the 2nd month invoices will be sent that can be paid by wire by bank.
Paypal
Due to the extreme cost of Paypal, we have decided that rentals can’t be paid anymore with Paypal. We have bank accounts, or payment can be done in our office with card.
For our lease concept, the first payment is always at the start of the lease for the first month, again either cash or with debit-card.
Can we drop the car off in another town?
Unfortunately, no
Fuel policy:
Fuel policy Horizon is Full to Full.
When returning the car and not filled up, there will be an extra fee, besides the extra fuel.
Can we drive with the car to another country?
– Yes, cross border is allowed. but not to all countries and there are extra and other rules.
– Countries that are fully excluded: Kosovo, Turkey;
– Countries that are temporarily fully excluded: Moldavia, Ukraine; Russia, Belarus, Baltic States;
– Countries that are partly excluded: Albania (some roads);
– Countries that are allowed: Greece, Romania, Serbia, Macedonia, Montenegro, Bosnia & Herzegovina, Croatia and all other EU-countries;
– We need to know 4 days in advance
– A one time fee is applicable. This fee is:
– € 48,- for a trip upto 14 days
– € 75,- for a trip upto 30 days
and also covers road assistance.
– When cross-bordering the kilometers are limited to average 300km/day. This will be more than enough to make f.i. a great tour through the Balkan countries, like: Sofia – Skopje – Tirana – Dubrovnik – Sarajevo – Belgrade – Sofia (total ~ 1.800km).
Extra kilometers cost from BGN 0,10 – BGN 0.40/km, depending on the car
Example 1:
You rent the Toyota Yaris for 3 days. You drive 1.800km.
Extra costs to be paid: 900km. à 0.10 = BGN 90,00
Example 2:
You rent the Mercedes B-200 for 8 days. You drive 3.300km.
Extra costs to be paid: 900km. à 0.18 = BGN 180,00
Example 3:
You rent the Renault Clio for 8 days. You drive 2.200km.
There are no extra costs.
What happens when I/we get a fine?
You can either be stopped by the police or the police can send a notification about a fine (ticket).
When you are stopped and pay the fine directly, all is settled. Horizon won’t get a notification.
When we get a notification for a ticket we will send this notification to you and request to pay it through Paypal within 3 days. We’ll pay the (traffic-) police on your behalf and all is settled.
Costs of fines/tickets received after the rental period!!
Be aware that in Bulgaria it can take up to over a year before we get notified that you got a fine/ticket.
We’ll send a copy of the notification of a fine/ticket to you by email with the request to pay within a week to our bank- or Paypal account. This period is strict.
Receiving the amount in time means that we will pay the fine on your behalf. In other cases we’ll hand the copy of your ID and Drivers License to the Traffic Police who will take it further.
Fines are increasing per notification. The second notification comes in a few weeks after each other and the fines are every time higher.
Mind that we increase the fine with 3.5% costs Paypal and € 10,- to cover for our costs.
YOUR RESERVATION:
After your booking through the site you should get a confirmation email from the booking system.
In case you haven’t received the confirmation:
– check your spam-folder. Sometimes it shows up in there.
– doublecheck the email you provided.
– Contact us at info@horizoncarrental.eu or call: 0879 466 408
In the confirmation mail you find the instructions for providing documents needed and for the pick up/drop off.
Mind that Preferred Pick Up is only between 09:30 – 16:30 and only when the documents are received.
When we haven’t received the documents a few days before the rental period, we will send out a reminder to the email provided. We don’t call. When we don’t get a reaction we (might) assume that somebody tried to be funny and made a fake-reservation and cancel the reservation in our system.
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Horizon Client Reward Program
When renting a car with us you become part of the Horizon Client Reward Program and can save on future rentals.
How does it work:
Example: 1st. time rent: you rented a car from us from 03/03/2021 08:00 – 06/03/2021 22:00, 4 days. The price is according the 2 – 5 days range and these days will be written on your Clients Card and you built up 4 days. Next time these 4 days will be counting towards the price per day range.
2nd time rent: you rent again a car with us from 28/03/03/2021 09:00 – 31/03/2021 21:00, 4 days. Together with the previous rent you rent(ed) in totally 8 days and the price per day will be in the 6 – 14 day range, making your rental cheaper.
The Horizon Reward Program is not valid for the 1-day range.
Maximum granted within the Horizon Client Reward Program is the 15 – 30 day range.
Days built up ……….
– Will stay for the next 2 year (730 days, not calendar years)
– are personal
– can’t be given to other renters
– will only be used with future rental days
– will never be paid out
You will lose being part of the Horizon Client Reward Program after:
– a damage or an accident at your responsibility
– a cancellation within 48 hours before the rental
– a no-show